Contact details
Most of our services are based in the Town Hall
Most contacted services
| Services | What we look after | Email address / Online forms | Phone number | Address |
|---|---|---|---|---|
| Adult social care | Physical and sensory impairment, safeguarding adults, self directed support, carers | Request for support form | 01325 406111 Emergency duty team: 01642 524552 or Minicom: 01642 602346 | Adult social care locations |
| Benefits | Applying for housing benefit and council tax support, report suspected benefit fraud and overpayments | Online Enquiries Form | 01325 405444 | Customer service centre, Town Hall |
| Bins, waste and recycling | Recycling dates, household waste recycling centre (tip), bulky waste removal | customerservices@darlington.gov.uk | 01325 405111 | Customer service centre, Town Hall |
| Council tax | Charges, discounts and exemptions | Online Enquiries form | 01325 405555 | Town Hall |
| Housing, Council and Private | Homelessness, apply for a council home, repairs | housing@darlington.gov.uk | 01325 405333 Emergency homelessness number: 01642 524552 |
Town Hall |
Other services
| Services | What we look after | Email address / Online forms | Phone number | Address |
|---|---|---|---|---|
| Allotments | countryside@darlington.gov.uk | 01325 406719 | Clock Tower Lodge, Parkside Darlington DL1 5TG |
|
| Building control | buildingcontrol@darlington.gov.uk | 01325 406214 | ||
| Bus passes and concessionary fares | customerservices@darlington.gov.uk | 01325 405222 | Customer service centre, Town Hall | |
| Business advice and support | Funding and business finance, starting a business | business.support@darlington.gov.uk | 01325 406305 | |
| Business rates | Online Enquiries form | 01325 405666 | Town Hall | |
| Children's social care | Disabled children, looked after children, fostering and supported lodgings | 01325 406222 | Town Hall | |
| Darlington Hippodrome [external link] | Hippodrome.Info@darlington.gov.uk | Box Office: 01325 405405 | Parkgate, Darlington, DL1 1RR | |
| Complaints, compliments and comments | complaints@darlington.gov.uk | 01325 406777 | Town Hall | |
| Councillors | democratic@darlington.gov.uk | 01325 406444 | Town Hall | |
| Dog warden | Stray dogs, dangerous dogs, microchipping, dog fouling | dog.warden@darlington.gov.uk | 01325 405111 | |
| Dolphin Centre | HealthyDarlington@darlington.gov.uk | 01325 406000 Minicom: 01325 380786 | Horsemarket, Darlington, DL1 5RP | |
| Eastbourne sports complex | movemore@darlington.gov.uk | 01325 405400 | Bourne Avenue, off Hundens Lane, Darlington, DL1 1LJ | |
| Electoral registration | How to register, postal votes, proxy votes | elections@darlington.gov.uk | 01325 406444 | Town Hall |
| Environmental health | Noise, pest control | customerservices@darlington.gov.uk | 01325 405111 | Customer service centre, Town Hall |
| Estates | estatesandpropertyenquiries@darlington.gov.uk | 01325 406320 | Town Hall | |
| Events information | eventsteam@darlington.gov.uk | 01325 405000 | ||
| Freedom of information | freedomofinformation@darlington.gov.uk | 01325 405777 | Town Hall | |
| Hopetown Darlington | https://www.hopetowndarlington.co.uk/ | hopetown@darlington.gov.uk | 01325 405060 | McNay Street, Darlington, DL3 6SW |
| Highways | Street lights, broken pavements, potholes, highway schemes | customerservices@darlington.gov.uk | 01325 405222 Emergency number:07966 347101 | Customer service centre, Town Hall |
| Jobs and recruitment | recruitment@xentrall.org.uk | 01642 526992 | ||
| Libraries | Online library [external link], local and family history, Bookstart | library@darlington.gov.uk | Crown Street: 01325 462034 Cockerton: 01325 461320 | |
| Licensing | licensing@darlington.gov.uk | 01325 405888 | ||
| Media team | News articles, One Darlington, media enquiries | communications@darlington.gov.uk | 01325 406058 | |
| Neighbourhood Resolution Team | A free community mediation service to support residents experiencing conflict, nuisance or anti-social behaviour | nrreferrals@darlington.gov.uk | 01325 406999 | |
| Out of hours Street Scene emergencies | Out of hours number for Street Scene emergency situations ONLY - such as needles found in public places and rubbish which is causing an immediate danger to the public (for example lots of broken glass in a play area). You may need to leave a message. During office hours please call 01325 405111. | 07966 347101 | ||
| Parking | Car parks in Darlington, resident parking, pay or appeal a parking fine | customerservices@darlington.gov.uk | 01325 405222 | |
| Payments | payment.queries@darlington.gov.uk | Automated payments line: 0300 456 2671 | ||
| Planning | Search applications, apply for permission | planning@darlington.gov.uk | 01325 405777 | Customer service centre, Town Hall |
| Registrars - births, deaths and marriages | Search for a birth, marriage or death certificate, marriages and civil partnerships | registeroffice@darlington.gov.uk | 01325 406 400 Urgent marriages and civil partnerships: 07932 538910 | Town Hall, Feethams, Darlington, DL1 5QT |
| School admissions | schools.admissions@darlington.gov.uk | 01325 406333 | Town Hall | |
| School Governors | Governor Training | governors@darlington.gov.uk | 01325 406333 | Town Hall |
| Street cleaning | customerservices@darlington.gov.uk | 01325 405111 | ||
| Trading standards | Citizens Advice consumer service | https://www.citizensadvice.org.uk/ | 03454 040506 | |
| Winter gritting | customerservices@darlington.gov.uk | 01325 405777 |
Not sure who to contact?
Main switchboard number: 01325 405000
Main minicom number: 01325 388088
Email customer services at: customerservices@darlington.gov.uk